Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.

Doni Rari provides Free, Shipping to every location in Canada and the United States with Canada Post, Canpar, Sendle, Purolator, UPS or Fedex, whichever company will get your order to you the fastest. Becasue of this, please remember that we're unable to ship with most of these companies to P.O. Boxes, you'll have to use your street address when placing an order.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We ship to virtually any address in the world (with DHL Express International). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose or which would get the order to you faster, shipping date estimates may appear on the shipping quotes page.

Items sent with the Free Shipping Promotion/Option will be sent regular mail. If you require your purchases faster, it's suggested it you choose expedited, Xpresspost or Priority shipping.

If the style/model of the product that you've ordered is out of stock, an email will be sent to you. However, if no confirmation about the substituion is received within 24 hrs, the closet subsitution to what you ordered will be shipped.

The Free Shipping promotion is on all orders over $49 on orders shipped to Canada and United States. Orders shipped to addresses outside of Canada and United States are not included in the Free Shipping Promotion.

Free Shipping is applicable on the order's subtotal that are over $49 after a coupon code is inputted.

To get accurate delivery standards use the Canada Post website where you're able to input our postal code (N6G 0Y2) and your postal code to see Canada Post's Shipping Delivery Standards to your location based on the different shipping methods.

Here is an approximation of delivery times within Canada from our warehouse in Ontario.

	Canada Post Expedited	Canada Post Xpresspost
Major Centres in Ontario and Quebec	1-2 Business Day	1 Business Day
Rest of Canada	1-7 Business Days	1-3 Business Days